CAMHS Mental Health Helpline

If you feel you need urgent (non-emergency) mental health support and would like to talk to someone, you can contact the CAMHS Mental Health Helpline - 0800 023 2133

Monday-Friday 5pm-11pm, Weekends & Bank Holidays 9am-11pm. Between 11pm-9am please contact NHS 111, option 2, to access mental health crisis support.

In an emergency: If you or someone else has seriously injured themselves, taken an overdose or are on the point of doing so, call 999 or go directly to A&E.

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Mental Health Helpline

Advice for Parents & Carers (12-18 years)

It’s amazing how much more we can appreciate our emotions when we take the time to understand what’s happening in our brains. By showing ourselves compassion and understanding, we can truly begin to change our behavior for the better.

The Window of Tolerance

Understanding your own, and your child’s window of tolerance can help.

As young people grow and develop through their teenage years it is normal to come across many challenges. It is important to remember that your teenager’s brain is developing at a rapid rate during this time and that as a species we are designed to push boundaries during this period of our lives as we seek out the independence needed to survive in adulthood. Showing your young person that they are loved, valued, and trusted during this period may feel difficult but is vital in supporting their mental health and wellbeing.

You and Your Child’s Relationship

  • You are one of the most important people in your child’s life and your relationship will mean you can heal together.
  • Try to spend time with them doing something they enjoy.
  • Find ways for them to relax, if possible daily, e.g. listen to music, go for a walk, or have a bath.
  • Acknowledge your child’s feelings, even if you think their worries are trivial, to them they are very important.
  • Give your child affirmations even if their behaviour is challenging, ‘I’m glad you are here.’ ‘I like who you are.’ This is to remind them that you love them no matter what.

How Can You Help Your Child?

  • Listen to them, it is important that you are ready to listen to them when they are ready to talk as this could be at any moment.
  • Talk to them when they are ready, they may use challenging behaviour to get your attention if they feel unheard or confused.
  • Acknowledge that it may be difficult for them to talk to you about what happened and how they feel. This is important because once they start talking about it, it becomes less of a problem for them.
  • Be patient! If they do not want to talk don’t push them.
  • Be kind! Respond with kindness rather than with negative emotions.
  • Have clear and consistent routines at home, e.g. at bedtime have a specific order that things are done in and ensure bedtime is around the same time every day, research has shown structure is very important to maintain our emotional wellbeing.
  • If you cannot talk to your child or they won’t talk to you, try to find another safe adult they trust, e.g. a teacher, another family member.
  • Set boundaries around screentime usage to aid sleep, personal interactions and general wellbeing.

How Can You Help Yourself?

  • Don’t be too hard on yourself if your child is having problems. Even though it can be worrying and more challenging to support your child if they are having a bad time you need to remember that you are not a bad parent and that your support will help them heal.
  • Often children will express  their negative emotions towards those that are closest to them, so you may be experiencing the full force of their big emotions. Remember the love and care you show them will help them heal during this time.
  •  Make sure you take time to calm your own emotions before responding to a situation with your child. Take a deep breath and a moment to think about what you are going to do and say before you react.
  • Remember to keep adult issues to adults, If you find you are struggling with things yourself find another adult that you can talk to and that can give you support. This could be a friend, your partner, a member of staff at your child’s school or your GP.

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