CAMHS Mental Health Helpline

If you feel you need urgent (non-emergency) mental health support and would like to talk to someone, you can contact the CAMHS Mental Health Helpline - 0800 023 2133

Monday-Friday 5pm-11pm, Weekends & Bank Holidays 9am-11pm. Between 11pm-9am please contact NHS 111, option 2, to access mental health crisis support.

In an emergency: If you or someone else has seriously injured themselves, taken an overdose or are on the point of doing so, call 999 or go directly to A&E.

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Mental Health Helpline

Frequently Asked Questions About Our Service

How long will my child have to wait until they receive sessions?

We will work as hard as we can to support your child as soon as we receive their referral. We do our best to keep you updated and will keep in contact with you and your child whilst waiting and we welcome any contact from yourself. We are an all year round service and so our support does not stop in school holidays.

What's on offer?

We offer a range of support for children and young people, this can be:

Decider skills – A programme of sessions to build skills and strategies to help recognise emotions and chose to act in an appropriate way. This course is based on cognitive-behavioural therapy and is adapted to suit children and young people and their families.  Groups may be delivered either online or in person for primary and secondary aged children and young people helping to build resilience and wellbeing.

Counselling –  is short term which can help with problems that have resulted in your child feeling, low, worried, anxious, stressed, having problems with sleep, feeling angry or feeling bad about themselves, their relationships or any combination of these.  We have found 6-8 sessions can really build their wellbeing.

Please note we are unable to offer support to children and young people if they are already receiving support from another counselling agency or from CAMHS or have finished support within 12 weeks. We are also an all year round service and so our support does not stop in school holidays.

Therapeutic Positive activities – activities, co designed with young people, delivered in partnership with other Wiltshire services and promote the 5 steps to wellbeing.

Low Intensity Cognitive Behavioural Therapy (LICBT) – LICBT helps you understand what you are going through by looking at your thoughts, behaviours, feelings and body sensations. You then work out which of these to focus on to help you feel better and reach your goals. LICBT lasts between 6 and 8 sessions and works through a particular programme to guide you on your journey to emotional wellness. LICBT is delivered by registered or trainee (under supervision) Child Wellbeing Practitioners (CWP)

How we work

We are committed to a child and young person centred approach. In practice this means your child is central to everything we do. We work with their wider support network and we focus on their strengths and what they can do and really value their feedback.  All our sessions are private to the child/young person as trust is crucial in the success of our support.  We would encourage you respect their privacy but please be assured if there is any risk we will make sure everyone is safe.  For further information about how we use your information please click here to read our privacy statement.

Do I need to pay any money to get support for my child?

The Wiltshire Children & Young People Wellbeing Service is a free service provided by HCRG Care Group and commissioned by Wiltshire Council.

My child doesn't think they need support but I think they do

Our support is based on getting consent from children and young people as we know that it works best if they agree to work with us.  If you think your child would benefit from our support, please talk to them and get their permission.  If your child or young person is not yet in a position where they are ready to work with us, we would encourage you to access our website’s blog posts, signposting to other resources, videos, apps and book recommendations on our website.

How old are the ages of the children you work with?

We work with all children and young people aged from 5 to 18. This includes young people who are in their 18th birthday year. However, once a young person is near approaching their 19th birthday we would encourage you to access adult services. For children aged 0 to 5, it is best to seek help, advice and support from Early Years Professionals, including nursery teachers, paediatric health professionals or health visitors.

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Wiltshire Children and Young Peoples Emotional Wellbeing Service
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