In whatever capacity you are working with or supporting children and young people, you may not be sure how to react to, or cope with, their emotional needs.

In non-urgent situations consider using your local Multi-Agency Forum (MAF) as a place to find support and help.


The Common Assessment Framework (CAF) Coordinator Team can also offer advice and support to staff/professionals working with children and young people with multiple needs below the threshold for social care intervention.

  • North 01225 757956 or 07500 228436
  • East 01225 757978 or 07500 226740
  • South 01225 757993 or 07500 573470
  • West 01225 757990 or 07778 132987

If you feel a child or young person has additional support needs, but does not meet the threshold for social care, please contact the Early Help team for advice and guidance.


In an emergency, where a child or young person has made a suicide attempt or is thought to have a mental disorder and is presenting a serious risk of harm to themselves or to others, an urgent referral should be made. Emergency referrals should be directed in the first instance to the local Community CAMHS team via the Duty Clinician:

Melksham: 01865 903777

Salisbury: 01722 336262 ext 2779

Malborough: 01865 904666

Multi-Agency Safeguarding Hub (MASH)

Concerned about a child’s safety? Contact Wiltshire’s Multi-Agency Safeguarding Hub (MASH) 0300 456 0108 (Out of Hours 0845 6070 888) or call 999 in an emergency.

  • MASH brings key professionals together to facilitate early, better quality information sharing and decision making, to safeguard vulnerable children and young people more effectively

Wiltshire Healthy Schools Thrive Hubs

Thrive Hubs are established in 11 Wiltshire secondary schools :

Thrive Hub schools are given additional support to help build children and young people’s resilience, support parents/carers and promote mentally healthy schools


harmLESS is a resource for those who have contact with young people who are self-harming. It is designed to help you talk about self-harm with a young person that you can decide what support might be useful.